{"id":3057,"date":"2020-08-07T18:33:39","date_gmt":"2020-08-07T23:33:39","guid":{"rendered":"http:\/\/avgvet.wpengine.com\/?page_id=3057"},"modified":"2021-07-22T21:42:06","modified_gmt":"2021-07-22T21:42:06","slug":"faqs","status":"publish","type":"page","link":"https:\/\/shepherdspringvets.com\/pet-resources\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"
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<\/i>Are you accepting new patients?<\/h4>\n
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Yes! We look forward to meeting you and your furry family member soon.<\/p>\n<\/div>\n<\/div>\n

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<\/i>What are your hours and location?<\/h4>\n
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At Shepherd Spring Animal Hospital, our hours are:<\/p>\n

Monday to Friday 8:00am \u2013 5:00pm
\nSaturday \u2013 Closed
\nSunday \u2013 Closed<\/p>\n

We are located at:<\/p>\n

4851 Coastal Highway
\nCrawfordville, FL, 32327<\/a><\/p>\n

You can reach us at 850-926-1475<\/a>, or request an appointment time online<\/a>.<\/p>\n<\/div>\n<\/div>\n

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<\/i>Where do I take my pet in case of an emergency?<\/h4>\n
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We can see your pet here when we\u2019re in the office (during the hours listed above).<\/p>\n

If at all possible, try to call ahead of time, so we can prepare for your pet and help them as quickly as possible.<\/em><\/p>\n

After hours, please contact:<\/strong><\/p>\n

Allied Veterinary Emergency Hospital
\n2324 Centerville Road
\nTallahassee, FL 32308<\/a>
\n850-222-0123<\/a><\/p>\n<\/div>\n<\/div>\n

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<\/i>What types of pets do you see?<\/h4>\n
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We see lots of different types of pets! That includes dogs and cats, as well as birds, reptiles, ferrets, rats, rabbits, guinea pigs, and more!<\/p>\n

If you don\u2019t see your pet on the list, give us a call at 850-926-1475<\/a>. We\u2019ll let you know if we can see them here, otherwise we\u2019ll recommend another trusted veterinarian who specializes in exotic pets.<\/p>\n<\/div>\n<\/div>\n

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<\/i>Do you accept walk-in appointments?<\/h4>\n
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Yes, we accept walk-ins.<\/p>\n

However, please note that we see appointments in the following order of priority<\/strong>: Emergencies, Scheduled Appointments, Walk-ins.<\/p>\n

If you don\u2019t already have an appointment, you\u2019ll need to wait until our first available appointment time opens up. So, it\u2019s usually better to schedule ahead of time, as your wait will be shorter.<\/p>\n<\/div>\n<\/div>\n

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<\/i>What types of payment do you accept?<\/h4>\n
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We accept credit or debit cards, cash, and checks. Note that payment is due at the time of service.<\/p>\n

We also accept certain third-party payment plans, such as Care Credit. And, we can help you file paperwork for your pet insurance (see below for more information).<\/p>\n<\/div>\n<\/div>\n

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<\/i>Do you offer billing or payment plans?<\/h4>\n
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We are unable to offer billing or payment plans, and must collect payment at the time of service.<\/p>\n

However, we recommend Care Credit, which offers very affordable payment plans. You can use Care Credit to pay for services here.<\/p>\n<\/div>\n<\/div>\n

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<\/i>Should I get pet insurance?<\/h4>\n
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Pet insurance can be a worthwhile investment for many pets \u2014 especially young, healthy pets \u2014 that saves you money over the long-term.<\/p>\n

When you come for your dog or cat\u2019s appointment, be sure to ask us about it. We can let you know if it\u2019s a good fit for your pet, and which companies may be best for them (there are lots of different plans and options out there).<\/p>\n

Note that pet insurance works differently from human medical insurance. Most plans require you to pay for services up front, and then they reimburse you later. <\/em><\/p>\n

So, be sure to plan for payment at the time of service, and we\u2019ll help you get the receipts and paperwork you need for filing with your pet\u2019s insurance company.<\/p>\n<\/div>\n<\/div>\n

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<\/i>Do you offer a senior discount?<\/h4>\n
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No, we do not offer a senior discount.<\/p>\n<\/div>\n<\/div>\n

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<\/i>Do you offer a military discount?<\/h4>\n
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No, we do not offer a military discount.<\/p>\n<\/div>\n<\/div>\n

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<\/i>Do you offer rabies licenses?<\/h4>\n
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Yes, you can get your dog or cat\u2019s rabies license at our office.<\/p>\n

Note, according to the legal requirements of Wakulla County, FL, a rabies license can be given only if the rabies vaccine was administered by a licensed veterinarian, along with a physical exam ensuring your pet is healthy enough for the vaccine.<\/p>\n

If your pet has already had their vaccine updated but needs a new license (for example, if you\u2019ve recently moved to Wakulla County), just bring or fax records (with proof of rabies vaccination) from your previous veterinarian, and you can get the new license here.<\/p>\n<\/div>\n<\/div>\n

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<\/i>Do you offer health certificates?<\/h4>\n
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We offer interstate health certificates as required for traveling from state to state within the U.S.<\/p>\n

For international health certificates (for travel abroad, and travel to Hawaii), please call ahead of time to let us know the details of your travel plans. After that, we\u2019ll schedule you for all appointments as needed for the health certificate, medical exams, and other travel requirements.<\/p>\n

We recommend planning early, as some locations require the process to start six months in advance.<\/p>\n<\/div>\n<\/div>\n

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<\/i>Do you offer nail trims?<\/h4>\n
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Yes, we offer nail trims here. Call us at 850-926-1475<\/a> for more information, or to schedule.<\/p>\n

Note, for the safety of all pets, your pet must be up-to-date on vaccines prior to their appointment.<\/p>\n<\/div>\n<\/div>\n

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<\/i>Do you offer training, or puppy\/kitten socialization classes?<\/h4>\n
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Our veterinarians provide behavioral consults<\/a>, to help with concerns such as bad manners, noise anxiety, separation anxiety, and more.<\/p>\n

We also offer puppy training classes. Please call us at 850-926-1475<\/a> or view our brochure<\/a> to learn more.<\/p>\n<\/div>\n<\/div>\n

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<\/i>I work during the day and can\u2019t make it during your appointment times. What should I do?<\/h4>\n
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We offer a convenient drop-off option, so you can leave your pet here with us for the day. We\u2019ll take great care of them, and it\u2019s no additional charge!<\/p>\n

Be sure to leave enough time in the morning to fill out the appointment form (or fill it out ahead of time, here<\/a>), and for us to ask you any questions if needed. Then, one of our doctors will give you a call after your pet\u2019s physical exam, and explain the plan and recommendations.<\/p>\n

Then, just stop by and pick up your buddy on your way home from work.<\/p>\n

Note: This service is by appointment only. Please call us at 850-926-1475<\/a> to schedule.<\/em><\/p>\n<\/div>\n<\/div>\n

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<\/i>My pet hates coming to the vet. What should I do?<\/h4>\n
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We\u2019re happy to say we can help! While it\u2019s normal for pets to feel a little nervous at the doctor\u2019s office, we go out of our way to keep your pal as comfortable as possible during their visit.<\/p>\n

But remember, the process starts at home, so we\u2019re also here to give you advice on how to travel to us without too much stress to either you or your pet!<\/p>\n

Here are a few quick tips:<\/p>\n